maku

Pascal
Kuptz.

Revenue Operations for Swiss B2C mid-market. Ten years in the engine room of CRM, automation and customer experience. Today founder of maku.

Role Founder · maku consulting
Bases Baden, CH 47.4819° N · 8.3057° E Lisbon, PT 38.7139° N · 9.1519° W
Since May 2022 maku consulting
Profile LinkedIn ↗︎
Pascal Kuptz – founder of maku consulting
Baden · 2026

Why I
do this.

A personal framing

Most B2C companies I meet don't have a tool problem. They have an architecture problem. HubSpot is there. Salesforce is there. But nobody has a view of the whole cycle — and in the handoffs between marketing, sales and service, revenue leaks out systematically.

That observation comes from ten years of work across automotive, travel, medical aesthetics and consumer health. Very different industries, the same underlying pattern: fragmented data, diffuse ownership, systems without a home.

That is why maku. Not a CRM vendor. Not a performance agency. An independent revenue operations partner who thinks in cycles rather than features — and builds systems where they're missing.

A tool gets installed.
An operating system gets lived.
Pascal Kuptz

From the practice.

2022 — 2013 · 5 stations

05

  1. 2022

    Founded maku consulting. Revenue Operations as an independent discipline for the Swiss B2C mid-market.

  2. 2019

    Head of UX & Digital Product at DERTOUR Suisse AG. CRM and customer experience strategy across the full travel journey.

  3. 2017

    Digital Project Manager at AMAG. Built lifecycle automation across retail, leasing and aftersales. CRM, marketing automation, tag management, tracking.

  4. 2016

    Account Manager at Ogilvy for AMAG and other automotive brands. Focus: CRM, customer journey management and email marketing.

  5. 2013

    Digital Producer at J. Walter Thompson Zurich. Campaigns for Rivella, UNICEF, Mercedes-Benz, Villiger and Mazda. Working the interface between creative, tech requirements and customer-centric brand, viral and social programmes.

Practice

Ten years on the inside –
of systems that hold.

Over a decade in different roles – in-house, inside agencies and as external partner. For brands in automotive, travel, healthcare and aesthetic medicine.

AMAG
Audi
Skoda
Kuoni
DERTOUR Suisse
Johnson & Johnson
Smoothline
10+ Years
of experience
10+ Companies
guided
+13 pp Conversion
uplift (avg.)
CH 100 %
Switzerland focus

20 minutes.
No pitch. Concrete.

I run every first diagnosis myself. No sales filter, no callback from an assistant.