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Continuous development

Even after your CRM has been implemented, we continue to be there for you. Because Customer Relationship Management is a process in which new ideas emerge and market opportunities grow. Those who use a CRM may think further in the direction of data-based marketing or resource planning. And rightly so - because the potential is huge.

CRM and other systems

CRM always expand further

Our CRM solutions can be further developed to meet your needs. For example, you can supplement a customer service system with complaint and case management. You can further develop your CRM in the direction of ERP (Enterprise Resource Planning). Marketing automation, reporting, or business intelligence solutions can also be usefully built on top of it. If you wish, your CRM can gradually become a central corporate platform.

Develop customers with CRM

CRM and Customer Experience Management

Because we are not only customer data experts, but also customer experience experts, we are happy to accompany you on your journey to better customer experience management. We will show you suitable strategies and creative potential that will make your customers even more satisfied and loyal.

Evaluate data with CRM

CRM and data-driven decision making

We support you in building up your reporting on the basis of your new CRM in the future and in making better decisions . How do you do that? For example, by determining customer value, customer loyalty and customer satisfaction. By using your CRM on a daily basis, you will rethink your company over time - from the customer's point of view.

Want to know what's next for your CRM?

Are you looking for a reliable and imaginative partner for the long-term further development of your CRM? Then the best thing is to exchange ideas with us in person.

Make an appointment now

Curious? We are too!

The best way to find out for yourself what a collaboration with us could look like. You can contact, talk and challenge us without any obligation.

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maku consulting GmbH, Bruggerstrasse 69, 5400 Baden, Switzerland

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